Celebrating the memories that last

The merger of two Queensland funeral brands

Research showed that after InvoCare merged two well-known Queensland funeral service providers, George Hartnett Funerals and Metropolitan Funerals, the public became a little unsure of what the brand stood for. Some confusion also revolved around the name (George Hartnett Metropolitan Funerals) and the service offering, resulting in the brand’s rich Queensland history being forgotten.

Finding a new way to talk about death

We needed to carefully reestablish the brand’s position in the Queensland community with an engaging message. At the same time, we also needed to reinspire GHM’s employees and find a new way to talk about, and prepare for, death and funerals.

Honouring lives

GHM Funerals offer their services like true Queenslanders do: they follow their hearts — always letting their hearts lead the services they provide. It’s about understanding their customers on a deeper and more meaningful level. This approach doesn’t always make their job easier, yet it does make their customers’ experiences authentic and memorable. It allows the life that has passed to be truly honoured and remembered by the moments that matter the most.

Letting the heart lead

GHM staff strive to honour the lives of Queenslanders, past and present. They listen to their customers to ensure they understand their needs on a personal level. This allows them to respond with a service that truly represents the life of their customer’s loved one.

Starting a conversation about life

Inspired by the ‘follow your heart’ brand purpose, we are celebrating those small moments in life that genuinely make lasting memories. It is a reminder to our Queensland audience: don’t stop doing what makes you happy, because a life well-lived is a life well-remembered.

Raw, authentic and warm

Genuine and vibrant Queenslanders are the focal point of the stories — the ones who get out there and make the most of life. The visual cornerstone of this campaign is in-the-moment imagery: shots full of character and personality, showing real Queenslanders doing what they love in the locations that they love to call home. This approach allows us to continually expand on the idea and engage with our audience on a hyperlocal level.

She’ll be right mate

There’s no doubt Queenslanders fill their quota of iconic colloquial language, unique traditions, and delicious creations. From the famous Queensland lamington to cheering for your favourite team, these are referenced and incorporated throughout the campaign.

Launching ‘Live in the moment. Live on in the memory.’ on Facebook

Accompanying TV, outdoor, and press, we used Facebook to build awareness for three of InvoCare’s funeral brands, including GHM. This campaign targeted Queenslanders, inspiring them to follow their heart by asking the question, “who do you want to be remembered as?”

Building on the ‘follow your heart’ positioning

GHM continue to promote their new positioning through the ‘Live in the moment. Live on in the memory’ multichannel campaign. By inspiring a local audience to live a big life, GHM have started an important conversation about honouring lives and making the special moments matter.